Man’s best friend and airport therapist ©jcolman
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Post 9-11, Mineta San José International Airport revolutionized the traveler experience by introducing therapy dogs. Since 2001, the airport has added nine dogs to their therapy program, and now Miami International and LAX have added dogs.
The dogs help ease travelers that are anxious to fly, stressed out with crowds, or are maybe traveling to see a sick family member or attend a funeral. Whatever the situation, the dogs are there to comfort the masses.
You never know why people are flying, said Heidi Huebner, director of volunteers at LAX, which launched Pets Unstressing Passengers (PUPs) in April. You can literally feel the stress levels drop, people start smiling, strangers start talking to each other and everybody walks away feeling really, really good.
Read more from Skift.com.